Total Quality Management in a Week
By John MacDonald.
Description
This book aims to 'clear the fog' which surrounds the concept of TQM. It provides an easy, step-by-step guide to understanding the TQM process. These steps include: understanding the principles; assessing the need for TQM; developing an implementation plan; providing an environment for success; and auditing and monitoring progress. This book has been fully revised for the In a Week series relaunch. - from Amzon
ISBN(s)
0340849460, 9780340849460
